Refund Policy

Due to the perishable nature of our chocolate products, we generally do not accept returns. However, if your order arrives damaged, melted, or incorrect, please contact us within 48 hours of delivery.

To be eligible for a return or replacement:

Items must be unused and in their original packaging.

You must provide photo evidence of the issue (e.g., damaged packaging or wrong item).

2. Refunds

Once your case is reviewed and approved, we will:

Issue a full or partial refund, or

Resend the product, depending on the situation.

Refunds are processed back to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

3. Exchanges

We do not offer product exchanges unless the item was received damaged or incorrect.

4. Cancellations

Orders may be canceled within 2 hours of placement, as long as they have not yet been processed or shipped. Once an order is shipped, it cannot be canceled or modified.

5. Contact Us

For any issues or refund requests, please contact us at:

Proyecto Cacao

 

Address: C. Enrique Geenizier, Casa 25, Panama City, Panama
Email: infocacaoproject@gmail.com
Cellphone: +507 6543-2473